Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements in both inches and centimeters to ensure the perfect fit.
When will my order be shipped?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information as soon as your package leaves our warehouse.
Do you restock items that are sold out?
We frequently restock our core collection. For limited edition pieces, we recommend signing up for 'Back in Stock' notifications on the specific product page.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You can modify your order within 60 minutes of placement by contacting our support team.
Are your materials sustainably sourced?
Starter is committed to ethical fashion. We partner with manufacturers who prioritize sustainable fabrics and fair labor practices across our entire supply chain.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.